Refund Policy

This is the commitment we make on the paywall, and this page is the policy behind it. The guarantee is about whether the program got you into the room. It is not conditional on the outcome of that conversation, because we do not control your organisation's decisions.

This voluntary guarantee is additional to your statutory consumer rights. Its participation requirements, claim window, and exclusions do not limit rights you have where the service is faulty, unavailable, or not as described.

The guarantee assumes you ran the program. To claim it, you need to have engaged with 137 in good faith across the 13 weeks, which in practice means:

• You completed onboarding and set a real goal.
• You completed your weekly check-ins during a majority of the program's weeks, since the program cannot generate your bold moves without them.
• You worked your three supporting reps for the majority of weeks, rather than opening the app a handful of times.

We check this against your activity in the app. We are not looking for perfection, and missed days are expected. We are only screening out accounts that never actually ran the program.

Email hello@get137.com from the address on your account, within 30 days after your 13-week program ends, with the subject line "13-Week Guarantee".

Tell us briefly what happened. You do not need to justify yourself or provide evidence, we will look at your account activity ourselves. We will reply within 5 business days and, where the claim qualifies, arrange the refund within 14 days. For store purchases, store approval and processing determine when a refund reaches your original payment method; if the store declines an eligible guarantee claim, we honour the guarantee directly as described below.

You have 30 days after your program ends to submit a guarantee claim. The voluntary guarantee claim window closes after those 30 days.

Separately from the guarantee, if you are a consumer in the EU, EEA, or UK you generally have a statutory right to withdraw from a distance purchase within 14 days of concluding the contract, subject to the rules applicable to that purchase. The rules differ for digital content and ongoing digital services. Generating a plan or opening the app does not, by itself, establish that you have lost a withdrawal right.

Where an exception for immediate digital content applies, it depends on the legally required express consent, acknowledgement, and purchase confirmation. For store purchases, follow the withdrawal or refund process provided by Apple or Google, or contact us for assistance. You do not have to wait until your 13-week program ends to exercise a statutory right.

Separately, as a voluntary early-refund policy, if you bought the program within the last 14 days and have barely used it, email us and we will refund you, no argument.

After your program ends, you can choose optional monthly maintenance, with a US reference price of $24.99 per month. Your initial purchase never enrols you automatically. You can cancel renewal at any time through your Apple or Google subscription settings, or the app's Manage store purchases option. Cancellation normally stops renewal after your current paid period, and you keep access until that period ends. Deleting your 137 account or uninstalling the app does not cancel a store subscription.

Monthly maintenance is not covered by the 13-Week Guarantee, which applies to the initial program fee only. We do not automatically refund past monthly charges, but if you were charged after intending to cancel, or were charged in error, email us and we will sort it out.

If you bought through the iOS App Store or Google Play, those purchases are processed by Apple or Google. Store refunds follow the relevant store process; this does not remove our separate guarantee or your statutory rights. Request a store refund through Apple's Report a Problem page or Google Play's refund process.

If your guarantee claim qualifies but the store declines the refund, contact us anyway at hello@get137.com. We will honour the guarantee directly.

We may decline a claim under the voluntary 13-Week Guarantee where the account breached our Terms of Service, where the same person has already claimed the guarantee on a previous account, or where a claim is clearly fraudulent, or where the participation requirements or claim window above are not met. We explain the reason if we decline a guarantee claim. These conditions do not restrict statutory withdrawal rights or remedies for a faulty service.

137 is an app operated by Human First Design, an eenmanszaak registered in the Netherlands under KVK number 42177056.

Refunds, cancellations, and billing questions: hello@get137.com. A real person reads these.